The access to the customer and tech support that a website hosting company provides can tell you a lot for the services which they provide too. When you can use only email messages and / or tickets, you have most probably discovered some reseller not the website hosting supplier. If this is the case, you'll probably have to wait for a couple of days so as to have an issue resolved since your reseller may not be checking their communication regularly or they may have to get in touch with the actual website hosting company for extra assistance. If the provider provides you with various options for communication with fast response time that are available anytime, they're almost certainly the top provider, not just a reseller. Therefore you will receive timely assistance and excellent support because they'll have immediate access to the servers where your account is. No matter what the problem - technical or sales, it is always better to communicate with your website hosting company right away through your preferred method of communication.
24/7 Customer Support in Website Hosting
The customer and tech support services for all our website hosting
packages are round-the-clock, thus you can forget about waiting for several days so as to receive assistance. In case you are not our client yet, you can phone us, chat with a consultant or send an email. If you currently have an account, you're able to open a support ticket in addition to the other three ways of communication. You are able to select the most suitable way to contact us depending on where you are or what device you use. We will help you for more or less any webhosting-related query that you may have or problem that you can experience and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you can open a ticket, but even then the max reply time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Hosting
All the Linux semi-dedicated hosting
that we offer feature 24/7 customer and technical support, so no matter what issue you have, you can contact us and we'll help you without delay. The guaranteed answer time for every email or trouble ticket that you open via your Hepsia web hosting Control Panel is 1 hour; usually the response time rarely is more than 20 min. Furthermore, we provide telephone support with a couple of local numbers globally as well as a live chat, so that you are able to contact us and find more info about our solutions even if you do not have an account yet. We're able to assist you with any question or a problem you have - payment methods, plan specifications, e-mail configuration, web hosting account settings, etcetera. If you use our services, you won't ever experience an issue where you need to wait for a day or two to get an issue resolved like you will have to do with various other companies.
24/7 Customer Support in VPS Hosting
When using our Linux VPS hosting
, you will not ever have to wait for more than an hour so as to receive support for any situation that you could have with the server or the software that comes pre-installed with it. We guarantee this short reply time for all of the support tickets which you open from your billing Control Panel or e-mail messages that you send to our technical support team. Furthermore, we have local telephone numbers in several countries around the globe plus a live chat service where we will help you with pre-sales, billing and common questions. Customer and technical support is available 24/7/365 using the various means of communication, so regardless what your question or problem is, there's always someone to help you out in a timely manner. In the event that you need assistance with third-party software, which you cannot install or which gives you problems, you can take advantage of the Managed Services upgrade package that we offer for all the VPS plans.
24/7 Customer Support in Dedicated Web Hosting
When you obtain a dedicated server
through us, you're able to get in touch with us anytime using a number of channels and the maximum time that you'll need to wait for a reply is up to 1 hour, so you can forget about waiting an entire day. Our customer and tech support service is online 24/7 no matter if it is a holiday or a weekend and we can assist you with anything related to the apps that are pre-installed on the server. To contact us about a technical issue, you'll be able to open a trouble ticket from the Help section of your billing Control Panel or you could send us an email. If you have any kind of general questions or you'd like to find out about our hosting services before you order, you may also take advantage of our live chat or you can call one of the local numbers that we have in several countries worldwide. When you're looking for help with third-party software that you can't set up or operate efficiently, you will be able to add the Managed Services upgrade to your plan and our sysadmins will assist you.