There are different ways in which you can get in touch with the web hosting company whose services you are using, but the one that you will invariably find irrespective of which company you select is a trouble ticket system. This is the easiest communication method for different reasons. In the event that no customer care team member is free at the moment and they are all occupied, a phone call may not be replied to, but a ticket will invariably hit home. Additionally, you can copy and paste extensive bits of information without having to worry about misprints, and in case a particular issue requires more time to be fixed or a number of replies need to be exchanged, all the information will be in the same place, so either party can always see the comments supplied by the other one. The negative aspect of using tickets to get in touch with your web hosting company is that they are often separate from the web hosting platform, which means that if you need to supply info or to adhere to instructions, you will need to use at least 2 separate admin dashboards and this number might grow in case you would like to manage a couple of domains. Moreover, a lot of web hosting companies respond to tickets after several hours, or even once in every twenty four hours, and for you as a client, this means wasted time while waiting around for a reply.