There are different ways in which you can get in touch with the web hosting company whose services you are using, but the one that you will invariably find irrespective of which company you select is a trouble ticket system. This is the easiest communication method for different reasons. In the event that no customer care team member is free at the moment and they are all occupied, a phone call may not be replied to, but a ticket will invariably hit home. Additionally, you can copy and paste extensive bits of information without having to worry about misprints, and in case a particular issue requires more time to be fixed or a number of replies need to be exchanged, all the information will be in the same place, so either party can always see the comments supplied by the other one. The negative aspect of using tickets to get in touch with your web hosting company is that they are often separate from the web hosting platform, which means that if you need to supply info or to adhere to instructions, you will need to use at least 2 separate admin dashboards and this number might grow in case you would like to manage a couple of domains. Moreover, a lot of web hosting companies respond to tickets after several hours, or even once in every twenty four hours, and for you as a client, this means wasted time while waiting around for a reply.
Integrated Ticketing System in Website Hosting
With a website hosting from us, you’ll never have to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can easily access any support ticket whilst you’re browsing your files or customizing various settings. The ticketing system is being closely monitored 24x7 by our client care staff and the ticket response time is maximum one hour, but it rarely takes more than twenty minutes to receive assistance. In contrast with certain hosting providers, we do not charge more for using the ticketing system, so you can get in touch with us as often as you need and ask for info relating to any technical or billing issue. In addition, you can see a variety of informational articles, which will help you deal with the most commonly experienced complications yourself.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we use is integrated into the Hepsia Control Panel, which we have created for our Linux semi-dedicated hosting, which means that you will not need a separate support platform to touch base with our help desk support team – you can do that on the spot as soon as you bump into a predicament. Posting a new ticket requires a couple of mouse clicks and finding an older one is equally simple. With our clever search functionality, you can quickly find any ticket that you have already submitted. You can open a ticket at any particular point in time since our support team members are working 365 days a year and respond within the hour, even though it seldom takes that much to get help. With Hepsia, you’ll have everything in a single location and you can just forget about needing to go through two or more platforms to troubleshoot a simple issue.