If your hosting supplier supplies live chat support, you can speak to a representative in real-time and learn useful information or get an issue resolved in a very timely manner. The basic advantage of using chat rather than calling to talk to a live person is that you will need only a computer with web access, which means that you won't pay any fees if you're in a different state or country. In addition, it'll be much simpler to copy and paste information like domains, usernames or error messages in other words details that are sometimes hard to share with the other side on the telephone. The real-time chat is also a much quicker way to contact your hosting provider's support crew as compared to using a ticketing system. Last, but not least, in case some situation needs more time to be dealt with, you are able to do something different while you wait for guidance on the live chat, which means that you will not waste time - something that is impossible when you are on the phone.