If your hosting supplier supplies live chat support, you can speak to a representative in real-time and learn useful information or get an issue resolved in a very timely manner. The basic advantage of using chat rather than calling to talk to a live person is that you will need only a computer with web access, which means that you won't pay any fees if you're in a different state or country. In addition, it'll be much simpler to copy and paste information like domains, usernames or error messages in other words details that are sometimes hard to share with the other side on the telephone. The real-time chat is also a much quicker way to contact your hosting provider's support crew as compared to using a ticketing system. Last, but not least, in case some situation needs more time to be dealt with, you are able to do something different while you wait for guidance on the live chat, which means that you will not waste time - something that is impossible when you are on the phone.
Live Chat Support in Website Hosting
As we believe that various situations are often resolved when you speak to a live person, we offer a live chat service for all our prospective and active clients. The chat is accessible every day and our customer support representatives will help you with a wide range of questions and issues. If you are not our customer yet, you can learn more about our website hosting packages and the web hosting environment in general so that you can make sure that your websites will run effectively on our servers. If you already have an account and you have some questions or you experience any troubles with any of our solutions, you'll be able to join us on our live chat and we will provide you with the needed information or help you troubleshoot the problem. You'll have to open a support ticket for some problems which need longer time or the help of a system administrator, but for a lot of standard troubles you will receive help right away.
Live Chat Support in Semi-dedicated Hosting
We have live chat support that is accessible to all our potential and present customers. In case you're searching for a new web hosting account, you can chat in real time to one of our agents and receive more details about our Linux semi-dedicated hosting so that you can choose the perfect package for your web sites. In case you already have an account with us, we will be able to support you in a very timely manner with general, billing and 1st level technicalissues. Even though in some instances you may have to open a support ticket because there are issues that can't be resolved on the live chat, we can assist you with lots of standard jobs, like setting up an e-mail account in an e-mail client or redirecting one domain to another. In this way, you'll benefit from timely assistance and you will save a lot of time.