Should you ever experience a problem with your website and be unable to solve it yourself, ask the respective hosting provider’s customer service staff to help you bring the website back online. A prompt solution would be best, but a lot of hosting companies answer within twenty four hours and even more, all the more so if you’re doing business with a hosting reseller. Even if your problem can be easily solved, your website may not function correctly or may not be reachable whatsoever for a prolonged time interval, so you may lose prospective clients since it’s pretty unlikely that anyone will be eager to return to a site that’s inoperational. Because of this, you ought to make sure not only that you can reach your web hosting provider, but also that they can answer and help you in a timely manner. If an app update does not go as planned or if you delete something by accident, for instance, the website must be restored quickly so as to prevent elongated unavailability.
One-Hour Response Guarantee in Website Hosting
Our Linux website hosting come with a one-hour response time guarantee, which suggests that no matter what query or problem you may have, we’ll always be there to lend a hand. Actually, it seldom takes more than 30 minutes to get a problem sorted out or an enquiry answered, and this is valid for both sales and technical matters. Our customer service staff reps are available 24x7, even on official holidays and weekends, which implies that you will always get timely assistance. We realize precisely how expensive time can be, so by the time we respond to your ticket or e-mail, we will have explored the issue and, if we haven’t solved it, we’ll give you more information on what you need to do on your end – when the case demands it. With our support services, you can be certain that there will be somebody to help you out immediately, irrespective of the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
Since we recognize just how vital it is to get prompt assistance, we promise that you will never have to wait around for more than 60 minutes to obtain a reply to any support ticket that you submit through your semi-dedicated server CP. As a matter of fact, you’ll rarely need to wait for more than 20 to 30 minutes and this is valid for any query regardless of what its nature is – technical, general or billing. Also, our technical and client support staff will be at your disposal 24x7x365, which goes to say that even in case you open a ticket during public holidays, you’ll invariably get a fast reply, which will contain the answer to an enquiry, the solution to a predicament or the information required to resolve an issue yourself – if there is something that you need to do on your end. If you use our services, you won't ever have to waste a whole day waiting for an answer like you would with a lot of other web hosting providers.