There're plenty of website hosting suppliers on the market today, however most of them are resellers who have restricted resources, especially in terms of support. A way to distinguish them is the option to reach the company by phone. The level of support that you can get through this particular way of communication varies based on the supplier - several of them provide you with professional phone support, others offer general and customer support only because some issues are more time-consuming and it is more convenient to be resolved through a support ticket, especially when the issue needs to be escalated. Nonetheless, it's good to know that you can always get in touch with your hosting provider since there are a lot of small-scale matters that can be managed without difficulty and in a timely manner through a call, not mentioning that you are able to get more details about the services even before you become a client.
Phone Support in Website Hosting
If you choose to take advantage of one of our Linux website hosting, you can talk with our customer support team via phone for 14 hrs every day. We can assist you in choosing the ideal plan for your web sites since we are aware that it is better to discuss such matters with a live person. In case you already have an account, we are able to assist you with your sales/billing questions and / or general matters, even with some technical situations which do not require too much time or escalation to an administrator since it is more convenient to open a ticket for time-consuming troubles in order to have the correspondence in one place. We have phone numbers in the United States, the UK and Australia, so you can call the one you prefer and talk to our agents.
Phone Support in Semi-dedicated Hosting
The support services forall semi-dedicated server plans that we offer feature live phone support for 14 hours every day. If you're unsure which plan will be suitable for your websites, you would like to find out more about the package's features or you're looking for any other type of information about our solutions, you're able to call any of the local numbers which we have in the United States of America, Great Britain and Australia and our support representatives will help you. If you already own an account, you can get in touch with us about general and sales issues, although we are often able to help with numerous tech issues as well. For strictly technical issues you should employ our built-in ticketing system where the correspondence between you and our technical support team will be in 1 place, which is the best option in case your problem requires extra time to be taken care of or it has to be escalated to our system administrators.