A 99.9% Server Uptime
We have set up our website hosting system using stable hardware and significantly tweaked software. Our admins have installed a tweaked version of SELinux on our physical servers to ensure the highest level of protection and stability. We have set up a number of DDoS prevention devices along with highly effective firewall software to make sure our internal network is invincible and secure.
All our Linux website hosting packages offer a 99.9% server uptime guarantee. And irrespective of which datacenter you choose, the uptime guarantee stays unchanged.
A 99.9% Network Uptime
In order to provide an enterprise–grade hosting service, you can hardly depend on the default network configuration in a datacenter. We have built our very own custom network so as to ensure the best possible connection speed with the rest of the world.
And thanks to this, no matter which datacenter facilities you select: our US data center, our UK data center, in our data center FI, in our Eastern Europe data center or our AU data center, you can enjoy a guaranteed 99.9% network uptime. And this guarantee is valid for all hosting solutions offered in each datacenter.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have given our best to lower all potential risks with our cloud hosting packages and while our company offers outstanding customer support, there are cases when the customer is just not satisfied with what we are offering. Or he has to switch to a more robust hosting service, like a virtual private server or a dedicated hosting server.
This is the reason why our company offers a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you are not completely satisfied, you will get a full refund.
24/7 Technical Support
If you’ve ever been forced to wait around for hours to receive a reply, you’re aware of how irritating this can be, especially when your website is on the line. That is the reason why our company offers a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our support engineers will be here for you and they will respond to you in under one hour. And the best part is that their average ticket response time is below 20 minutes!