Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • You will find nearly all the answers to your questions in the intuitive Help Center incorporated into your Control Panel. It includes an enormous knowledgebase with frequently asked questions and exhaustive educational articles contributed by our competent client support staff.

  • Top quality support service

  • How–To Video Clips

  • For all of you who’d rather discover how to handle a commonly encountered problem by watching a training video, we have added a selection of video tutorials to our Control Panel. All the instructional videos are brief and easy to follow. They offer you step–by–step presentations of various site administration tasks.

  • Intuitive help center

  • A 60–Minute Ticket Response Time Guarantee

  • All our semi–dedicated servers are backed up by a 24–7–365 help desk support service and feature a sixty–minute support ticket response time guarantee. Our expert techs will be online for you day and night and will sort out any problem that you might run into within maximum one hour after the client support ticket submission. Normally, a response will be provided to you in less than twenty minutes.