Support and Help Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Reply Guarantee

  • Our group of techs will do their best to reply to your assistance inquiries within up to 1 hour. If, however, the difficulty you have stumbled upon requires aid from the Admin =Team,= we will forward the ticket to the technician on duty and will write a reply to inform you.

  • Top quality support service

  • Expert Client Assistance Service

  • We will be online for you round the clock to give you assistance and technical support and to aid you with any trouble that you could possibly encounter whilst organizing your virtual server. We can easily assist you with all pre–configured software packages, like your OS, server admin panel (dependent upon the VPS type) and the Control Panel created entirely by us.

  • Intuitive help center

  • An Educational Help Section

  • An in–depth and constantly updated article base is integrated into our custom–built Control Panel. It includes quick tips on how to conduct all the basic site managing jobs. The Help area presents extensive how to tutorials and step–by–step video courses. You can access the Help section by pressing the Help or Video buttons in the right corner of each Control Panel section.